SecOps

Automated OCR Fraud Analysis and Zendesk Ticketing

Automated OCR Fraud Analysis and Zendesk Ticketing

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Import

Mindflow automates detection of malicious content by analyzing URLs with OCR, and manages incidents via Zendesk tickets.

Automate URL Analysis


Integration

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Mindflow automates detection of malicious content by analyzing URLs with OCR, and manages incidents via Zendesk tickets.

Automate URL Analysis

Flow Automation Highlights

Retrieve Pinterest Page
Mindflow automates the retrieval of Pinterest pages for URL analysis. Manually, this would involve significant browsing and data collection time, which the automation process significantly reduces, making the task more efficient and less error-prone.

OCR Image Analysis
Mindflow uses OCR to analyze images from URLs for fraudulent content automatically. This replaces the need for manual image examination, which is not only time-consuming but also susceptible to human error, thus enhancing the accuracy and speed of fraud detection.

Create Zendesk Ticket
Once potential fraud is identified, Mindflow automates the creation of a Zendesk ticket for further analysis. When done manually, this step can be slow and lead to a backlog of cases. Automation ensures that each case is promptly and systematically logged for review.

Email Deletion Request
If content is confirmed as malicious, Mindflow automates the process of sending an email to request deletion. Automating this step replaces the need for manually drafting and sending emails, which streamlines the process of mitigating fraudulent content.

Orchestration Toolbox

Pinterest
Pinterest is the source for public content in this use case. It serves as the starting point where images containing URLs are found and extracted for analysis, automating the collection process that would otherwise be manual.

OCR
The OCR (Optical Character Recognition) tool is utilized to analyze the text within images extracted from Pinterest. It automates the identification of potentially fraudulent or abusive content within these images, which would be cumbersome and less reliable if done by hand.

Zendesk
Zendesk is used for ticketing and managing the workflow of reviewing and resolving incidents of fraud and abuse. By creating tickets automatically, Mindflow ensures that every identified issue is tracked and addressed, improving response times compared to manual logging.

Email Service
The email service is integrated to automate the sending of deletion requests for malicious content. This automation replaces manual email drafting and sending, ensuring a timely and consistent response to identified threats.

Why

Automate URL Analysis

?

Opportunity cost

Integration of OCR API
Training for Zendesk Use
System Monitoring Necessity


Impact of automation

Heightened Fraud Detection
Consistent Content Analysis
Efficient Incident Reporting


Let's talk!

Why

Automate URL Analysis

?

Opportunity cost

Integration of OCR API
Training for Zendesk Use
System Monitoring Necessity


Impact of automation

Heightened Fraud Detection
Consistent Content Analysis
Efficient Incident Reporting


Let's talk!

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