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Freshworks Freshservice

Freshworks Freshservice

with your entire stack through Mindflow

with your entire stack through Mindflow

Introducing the Freshservice agent, a domain expert specialized in Freshworks Freshservice API operations that independently selects and sequences relevant API calls to manage IT service objects without manual workflow setup. For example, it can autonomously create and update incidents and their associated tasks by leveraging operations like createIncident, updateIncidentByIncidentId, and updateIncidentsTaskByTaskId. It can also manage problems and their tasks using createProblem, updateProblemByProblemId, and deleteProblemsTaskByTaskId. Additionally, the agent handles user lifecycle operations such as creating, updating, retrieving, and deleting users via the createUser, updateUserByUserId, getUserByUserId, and deleteUserByUserId methods, enabling precise, expert-level control over service desk functions specific to Freshservice.