BMC
ConnectConnectBMC Helix ITSMBMC Helix ITSMwith your entire stack through Mindflowwith your entire stack through Mindflow
Seamlessly integrate BMC Helix ITSM into your entire stack with Mindflow to automate and orchestrate IT service management processes. This integration accelerates adoption by enabling seamless cross-tool workflows for incident, problem, change, and ticket handling, improving operational efficiency for IT teams. Mindflow is built for enterprise-grade security, compliance, and performance.
Seamlessly integrate BMC Helix ITSM into your entire stack with Mindflow to automate and orchestrate IT service management processes. This integration accelerates adoption by enabling seamless cross-tool workflows for incident, problem, change, and ticket handling, improving operational efficiency for IT teams. Mindflow is built for enterprise-grade security, compliance, and performance.
24
Complete and up-to-date endpoint coverage by Mindflow.
24
Complete and up-to-date endpoint coverage by Mindflow.
Over 316,495 hours of work saved through 1,582,478 playbook runs for our valued clients.
Over 316,495 hours of work saved through 1,582,478 playbook runs for our valued clients.
Mindflow provides native integrations:
Full coverage of all APIs
Orchestrate 100% of operations through our comprehensive API catalog. Start with these popular operations to streamline your workflows and reduce manual processes.
Orchestrate 100% of operations through our comprehensive API catalog. Start with these popular operations to streamline your workflows and reduce manual processes.
BMC Helix ITSM
Add work note
BMC Helix ITSM
Create change ticket
BMC Helix ITSM
Create incident ticket
BMC Helix ITSM
Create problem ticket
BMC Helix ITSM
Download attachment
BMC Helix ITSM
Get change by id
BMC Helix ITSM
Get change details
BMC Helix ITSM
Get incident by id
BMC Helix ITSM
Get incident details
BMC Helix ITSM
Get problem by id
BMC Helix ITSM
Get problem details
BMC Helix ITSM
Get ticket details
BMC Helix ITSM
Get work notes
BMC Helix ITSM
Update change status
BMC Helix ITSM
Update incident ticket
BMC Helix ITSM
Update problem status
BMC Helix ITSM
Add work note
BMC Helix ITSM
Create change ticket
BMC Helix ITSM
Create incident ticket
BMC Helix ITSM
Create problem ticket
BMC Helix ITSM
Download attachment
BMC Helix ITSM
Get change by id
BMC Helix ITSM
Get change details
BMC Helix ITSM
Get incident by id
BMC Helix ITSM
Get incident details
BMC Helix ITSM
Get problem by id
BMC Helix ITSM
Get problem details
BMC Helix ITSM
Get ticket details
BMC Helix ITSM
Get work notes
BMC Helix ITSM
Update change status
BMC Helix ITSM
Update incident ticket
BMC Helix ITSM
Update problem status
BMC Helix ITSM
Update problem status
BMC Helix ITSM
Copy File
BMC Helix ITSM
Update incident ticket
BMC Helix ITSM
Copy File
BMC Helix ITSM
Update change status
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get work notes
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get ticket details
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get problem details
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get problem by id
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get incident details
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get incident by id
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get change details
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get change by id
BMC Helix ITSM
Copy File
BMC Helix ITSM
Download attachment
BMC Helix ITSM
Copy File
BMC Helix ITSM
Create problem ticket
BMC Helix ITSM
Copy File
BMC Helix ITSM
Create incident ticket
BMC Helix ITSM
Copy File
BMC Helix ITSM
Create change ticket
BMC Helix ITSM
Copy File
BMC Helix ITSM
Add work note
BMC Helix ITSM
Copy File
BMC Helix ITSM
Update problem status
BMC Helix ITSM
Copy File
BMC Helix ITSM
Update incident ticket
BMC Helix ITSM
Copy File
BMC Helix ITSM
Update change status
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get work notes
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get ticket details
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get problem details
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get problem by id
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get incident details
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get incident by id
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get change details
BMC Helix ITSM
Copy File
BMC Helix ITSM
Get change by id
BMC Helix ITSM
Copy File
BMC Helix ITSM
Download attachment
BMC Helix ITSM
Copy File
BMC Helix ITSM
Create problem ticket
BMC Helix ITSM
Copy File
BMC Helix ITSM
Create incident ticket
BMC Helix ITSM
Copy File
BMC Helix ITSM
Create change ticket
BMC Helix ITSM
Copy File
BMC Helix ITSM
Add work note
BMC Helix ITSM
Copy File
Automation Use Cases
Automation Use Cases
Discover how Mindflow can streamline your operations
Discover how Mindflow can streamline your operations
->
<-
→ Automate incident ticket creation and updates to reduce response times by triggering the creation and status update of incident tickets through direct API calls to Helix ITSM. → Streamline problem resolution by auto-generating problem tickets and fetching related knowledge articles to quickly link issues and inform resolution strategies. → Coordinate change requests by automating creation and status updates, ensuring compliance and seamless approval processes within IT change management.
→ Automate incident ticket creation and updates to reduce response times by triggering the creation and status update of incident tickets through direct API calls to Helix ITSM. → Streamline problem resolution by auto-generating problem tickets and fetching related knowledge articles to quickly link issues and inform resolution strategies. → Coordinate change requests by automating creation and status updates, ensuring compliance and seamless approval processes within IT change management.
Autonomous agents are only as effective as their connectivity to data and actions.
Autonomous agents are only as effective as their connectivity to data and actions.
Our AI··Agents have complete access to both.
Our AI··Agents have complete access to both.
Introducing the Helix ITSM agent, a domain expert tailored to BMC Helix ITSM's API operations. This agent autonomously manages incidents by creating incident tickets and updating their status, leverages problem management by generating new problem tickets and retrieving detailed problem information, and facilitates change management through creating and updating change requests. For example, it can create a specified incident ticket (createIncident), update the status of an existing problem (updateProblem), or fetch support group details based on a person's ID (getSupportGroups), handling these precise operations without external workflow design or manual intervention.
Introducing the Helix ITSM agent, a domain expert tailored to BMC Helix ITSM's API operations. This agent autonomously manages incidents by creating incident tickets and updating their status, leverages problem management by generating new problem tickets and retrieving detailed problem information, and facilitates change management through creating and updating change requests. For example, it can create a specified incident ticket (createIncident), update the status of an existing problem (updateProblem), or fetch support group details based on a person's ID (getSupportGroups), handling these precise operations without external workflow design or manual intervention.
BMC Helix ITSM
GPT-5.2
Helix ITSM incident and problem management reasoning
BMC Helix ITSM
GPT-5.2
Helix ITSM incident and problem management reasoning
Explore more services in our catalog of 4,000+ native integrations.
Automate processes with AI,
amplify Human strategic impact.
Automate processes with AI,
amplify Human strategic impact.
Subscribe to innovation.
Subscribe to innovation.